Author Topic: Light bulb replaced under warranty?  (Read 3407 times)

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Offline uthscsaedu

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Light bulb replaced under warranty?
« on: April 01, 2010, 07:57:28 PM »
I got a Ryobi worklight only 4 months ago (but have used it only 1 month).  The bulb already broke.
I emailed and they said, "the Dewalt brand one at Home Depot will fit, just buy it."  What do you guys think?
There was no mention of warranty, nothing

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Light bulb replaced under warranty?
« on: April 01, 2010, 07:57:28 PM »

Offline rusty

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Re: Light bulb replaced under warranty?
« Reply #1 on: April 01, 2010, 09:28:27 PM »
Sounds like Snap on. I wrote asking about a repair kit for a ratchet. They sent me the repair kit part number in an email and told me to order it.
« Last Edit: April 01, 2010, 09:32:01 PM by rusty »
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Offline sk farmer

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Re: Light bulb replaced under warranty?
« Reply #2 on: April 02, 2010, 04:15:18 PM »
just a quick question. why do you guys bother to email thes companies? i have never had good luck that way. find the toll free number. pick up the phone. make the call and get the answer. it is to easy for them to tell you no rather find a solution. i would forget the original coversation and go direct. the people paid to answer the emails more than likely lack the skills or authority that a live speaking person can give you. not always but more often i find that to be the case.
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Offline rusty

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Re: Light bulb replaced under warranty?
« Reply #3 on: April 02, 2010, 06:02:21 PM »
A lot of the times I send an email due to being in a place where I don't want to talk on the phone. IE doctors waiting area or such. With the Blackberry I can just pop off a quick email and forget it.

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A 'Veteran'is someone who, at one point in his life, wrote a blank check made
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Offline uthscsaedu

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Re: Light bulb replaced under warranty?
« Reply #4 on: April 05, 2010, 08:34:42 PM »
I kind of feel like it's the opposite.  If I send an email, they can take their time to find the correct answer.  I didn't get a response until 3 days later.  I feel like if I talk to them on the phone, they can give me any BS answer, just depending on how they feel.  I never expect to get my way, so I would rather get the news by email instead of having some a-hole try to sound important and tell me "no"
« Last Edit: April 05, 2010, 08:40:08 PM by uthscsaedu »

Offline sk farmer

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Re: Light bulb replaced under warranty?
« Reply #5 on: April 06, 2010, 09:18:03 AM »
odd how we get to differant conclusions. i was visiting with my friend on the phone this morning. we are both getting quotes to tin the roof of our round roof barns. he asked how much mine was going to cost and then asked what i thought his would cost. after our discussion he stated that i have quite a way of making bad news not sound so bad. maybe i have a knack of communicating with people that gets things done. i would guess 9 out of 10 times i feel i get beter service and info that way. yes, sometimes they have to look into things and get back to me, but i generally have a good experiance. i do despise a long wait on hold before speaking to a live person though.
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Offline Papaw

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Re: Light bulb replaced under warranty?
« Reply #6 on: April 06, 2010, 09:48:06 AM »
My question is- Is the bulb really covered under the warranty? Seems it would be a consumable item not covered except for defects, etc. Breakage is an unfortunate occurrence, but not the liability of the manufacturer.
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Offline uthscsaedu

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Re: Light bulb replaced under warranty?
« Reply #7 on: April 06, 2010, 03:30:08 PM »
Normally I wouldn't expect a bulb to be replaced under warranty, I only thought about it since it's practically new.  The light fell over and that's when it stopped working.  I guess it's not very impact resistant.

I bought one at Sears for $2.99
DORCY brand.  It had the exact same specs 18V 0.6A.  It's working fine now.

I considered just getting a regular flashlight replacement bulb, but the specs did not match.  It was more like 6V and 0.7A or many other variations.

Offline uthscsaedu

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Re: Light bulb replaced under warranty?
« Reply #8 on: April 06, 2010, 03:33:21 PM »
maybe i have a knack of communicating with people that gets things done.

I think it's one of those self-fulfilling deals.  I expect BAD service, therefore I get BAD service.  I'm sure I give off a negative vibe.

This is not tool-related, but the other day I was on the phone for something else.  The rep says (or reads from her script) "I would be happy to assist you with that"

Then she starts giving attitude.  I said, "I thought you said you would be happy to assist me?  It doesn't sound like it!"

Then she gave me more even more attitude.

Basically I just hate dealing with people.

Offline Identaltech

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Re: Light bulb replaced under warranty?
« Reply #9 on: April 17, 2010, 10:29:25 AM »
I have found Emails work if you use them right.
first research the company. IE find out who the big boys are.
start at the bottom of the ladder and each day move up to the next rung.
Each time notifying the next guy up the ladder of the poor responce from every one under him.
Also cc the email to everyone you have contacted.
I have only had to email the president of a company once.